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On 14 November 2014 Grant Ranger wrote:

Dear Tom

I have struggled for many years with a Pool that has given me enormous problems. It was just simply badly built and products used were of poor quality. In time it had become apparent that I simply needed to do an extensive repair to render it waterproof and functional. Prior to your appointment I had been through four companies who at different stages had quoted, and been to the pool to quote the works, none of which could deliver. I had in fact appointed one of the four companies only to terminate their services before they even stepped foot onto the property. Needless to say, I have not had a particular good run with pool contractors. It was breath of fresh air with you and your company, to the extent that I have not even met with you as yet, yet the pool had been properly completed, on time, within budget, and to the quality I would have expected.

 Your company met the obligations as well as delivered exactly what I required, as well as honoured all engagements and timelines. I am a Civil Engineer by profession and therefore do know a fair amount about pools and construction, and I was therefore elated to be able to engage with a business that could offer a solution that was sensible and worked, and that could engage with me at a technical level.

I wish you every success with your business and do hope that business finds you favour considering the excellent service you have provided.

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